your questions answered

FAQs

Do you take bespoke orders?


If you would like one of my garments altered or prehaps in another colour / different fabirc, just get in touch and I can arrange this. If you are looking for a completely custom piece, I am always wiling to bring your vision to life, get in touch and we can discuss things further.




Are you able to gift wrap or include a gift message?


Ofcourse! I can add a personal message to your order free of charge, just pop it as a note in your cart. For gift wrapping, just add the service to your basket, I will happily arrange your garments beautifully.




Do you offer wholesale?


Absolutely, I would love to have my garments stocked in your store! Please contact me for details.




Do you do my size?


Yes!!! No matter who you are I can make any garment just for you. With my made to measure system, I'll handmake any pieces to fit you like a glove. Just pop in your measurements for each garment and I'll create you a truly one off piece you can treasure for a lifetime. Check out our 'made to measure' page for more details. If have any further questions or would like some assistant please drop me a message.




Do you ship worldwide?


Yes we ship all over, your shipping prices will be determined at checkout. I created a page dedicated to our worldwide community, check out 'our places' to see all the countries rocking our garms.




How does 'made to order' work?


As a small one woman show I make everything to order to reduce waste. Once an order is placed, I then buy the required fabric, once that arrives I begin to make your garments from scratch and once complete I package and post it directly to you.




Where do you source your fabrics?


All the fabrics I use are either natural, organic or secondhand and all sourced in the UK, they are all low impact and ethically produced. The linen I use is from Linenoholic, BAWN Textiles or Merchant&Mills. The hemp I use is from The Hemp Shop or Merchant&Mills. I also source other fabrics from BAWN Textiles, Merchant&Mills & Good Fabric. My secondhand fabrics are handpicked by me from charity shops.




What is your returns policy?


Unfortunatley I cannot accept returns at this time, each pieces is handmade to order just for you. So please be extra careful when taking your measurments as ordering the wrong size will not be a valid reason to claim a refund, don't hestitate to grab a friend to help you or contact me for extra advice. However if there is a true fault with the item you have received, please get in contact asap and I will do everything I can to help recitify the situation.




When can I expect my order?


Each piece is handmade to order just for you, so the wait time is between 10-28 days. If your haven't recieived a confirmation email by 28 working days after your order has been placed, please get in touch.




Can I use your garments for a shoot?


I would love for you to use my garments for a shoot or for styling, however each piece is made to order so I don't have a backlog of average sizes waiting around, but please don't hesitate to get in touch and I'll see what I can do.




How do I become and eco-warrior?


Living sustainably is all about those small conscious actions that make a huge difference. Open your mind to the world around you and be considerate of your consumption. Start to questions what things are made from, where they are made and who made them. Ask yourself if your really need things. Learn to love what you already have, start shopping secondhand and look for brand you believe in to support. Remember imperfectly trying is better than not trying at all :)




When's your next collection launching?


Come join us on instagram @shopelleclipse for a behind the scenes look and update on everything new.




Can I track my order?


Yes! You can follow the journey you garment takes to you with royal mail track and trace, your tracking number will be invluded in your confirmation email.




Who makes your garments and where?


Hey I'm Elle, the founder of Shop Elleclipse. I do it all, designing, pattern cutting, garment manufacturing, customer service, marketing, photography, web design and distribution. Each garment is handmade to order by me from my home studio, by the Norfolk seaside, in the UK. Learn more about me on our founders page.




What makes your brand sustainable?


Here at Shop Elleclipse I do everything I can to lower my impact both on the environment and the humans/animal who inhabit this planet. From design, to fabric, energy and scraps, I have been conscious about sourcing the most low impact and innovative resources. Read more about my sustainability pledge and how I take actions to reduce my impact in the sustainability drop down menu.




Are your products vegan?


100% I believe in equality for all living things. None of my garments contain any animal products or products tested on animals.




How do I wash and care for my ShopElleclipse garments?


We advice to handwash all Shop Elleclipse garments, due to natural quality of linen prefering a gentler touch. Use an eco detergeant and softener to be kinder on the planet. Please do not tumble dry, hang your pieces out on a line to air dry, being sure to place them out of direct sunlight. Click here to read more about this.




What is 'made to measure'?


Made to measure means I make each garment to the measurments I've are given, creating one off pieces that will fit you exquisitely. I chose to run buisness in this format so everyone was welcome and so I can make clothes to fit you.




What do I do with my packaging?


Compst me please! Every set to you in your parcel including the mailer bag is 100% home compostable. Plop it on you compost and it'll biodegrade back into nature leaving no trace. How fab is that!




Who can I contact about press or PR?


I’d love to hear from you! Any press queries can be sent to me, Elle, directly at shopelleclipse@gmail.com or drop me a DM on Instagram





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