your questions answered
Are you able to gift wrap or include a gift message?
Do you offer wholesale?
Absolutely, I would love to have my garments stocked in your store!
Do you ship worldwide?
Yes we ship all over, your shipping prices will be determined at checkout.
How does 'made to order' work?
As a small one woman show I make everything to order to reduce waste. Once an order is placed, I then buy the required fabric, once that arrives I begin to make your garments from scratch and once complete I package and post it directly to you.
Where do you source your fabrics?
All the fabrics I use are either natural, organic or secondhand and all sourced in the UK, they are all low impact and ethically produced.
What is your returns policy?
When can I expect my order?
Each piece is handmade to order just for you, so the wait time is 14 days. If you haven't received a confirmation email 14 working days after your order has been placed, please get in touch.
Can I use your garments for a shoot?
I would love for you to use my garments for a shoot or for styling, however each piece is made to order so I don't have a backlog of average sizes waiting around, but please don't hesitate to get in touch and I'll see what I can do.
How do I become and eco-warrior?
Living sustainably is all about those small conscious actions that make a huge difference. Open your mind to the world around you and be considerate of your consumption. Start to questions what things are made from, where they are made and who made them. Ask yourself if your really need things. Learn to love what you already have, start shopping secondhand and look for brand you believe in to support.
When's your next collection launching?
Come join us on instagram @shopelleclipse for a behind the scenes look and update on everything new.
Can I track my order?
Yes! You can follow the journey you garment takes to you with royal mail track and trace, your tracking number will be included in your confirmation email.
Who makes your garments and where?
Hey I'm Elle, the founder of Shop Elleclipse. I do it all, designing, pattern cutting, garment manufacturing, customer service, marketing, photography, web design and distribution. Each garment is handmade to order by me from my home studio, by the Norfolk seaside, in the UK.
What makes your brand sustainable?
Here at Shop Elleclipse I do everything I can to lower my impact both on the environment and the humans/animal who inhabit this planet. From design, to materials, energy and waste. I have been conscious about sourcing the most low impact and innovative resources.
Are your products vegan?
How do I wash and care for my ShopElleclipse garments?
We advice to handwash all Shop Elleclipse garments, due to natural quality of linen prefering a gentler touch. Use an eco detergeant and softener to be kinder on the planet. Please do not tumble dry, but instead hang your pieces out on a line to air dry, being sure to place them out of direct sunlight.
What do I do with my packaging?
Compost me please!
Who can I contact about press or PR?
I’d love to hear from you!
Why is all your clothing out of stock?
I have decided to take a break from making clothes to allow myself time to exlpore other avenues of my business, however I am still able to make accessory items to order.